Privacy Policy

Last Updated: January 2025

1. Introduction

Felkuxoj ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our auto service booking platform.

2. Information We Collect

• Personal Data: Name, email, phone number, vehicle details, service history
• Booking Information: Service requests, appointment dates, location preferences
• Technical Data: IP address, browser type, pages visited, cookies
• Payment Information: Processed securely via third-party payment providers (we do not store full card details)

3. How We Use Your Information

• Process and manage your service bookings
• Send appointment reminders and service updates
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (only with your consent)

4. Data Protection & Security

We implement industry-standard security measures including SSL encryption to protect your personal data. However, no online transmission is 100% secure. We are committed to GDPR and Malaysia's Personal Data Protection Act (PDPA) compliance.

5. Data Retention

We retain your data as long as necessary to provide services and comply with legal obligations. You may request deletion of your personal data at any time.

6. Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights, contact us at contact@felkuxoj.lol.

7. Third-Party Sharing

We do not sell your data. We only share information with service providers, payment processors, and when required by law.

8. Cookies

We use cookies to enhance user experience. You can manage cookie preferences in your browser settings.

9. Contact Us

Felkuxoj
199 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Email: contact@felkuxoj.lol

10. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.